Privacy Policy

1. Information We Collect

When you use our platform, we may process information including:

• Business name and business profile information
• User account information
• Email address and contact information
• Meta Business Portfolio information
• WhatsApp Business Account information
• WhatsApp Business phone number information
• Message templates
• Customer contact information provided or authorized by the business
• WhatsApp messages and message metadata required to provide inbox and messaging functionality
• Message delivery, sent, delivered, read, and failed status information
• Technical logs, security records, and account activity

We only process information necessary to provide, secure, maintain, and improve our services.

2. Meta and WhatsApp Platform Data

Our platform integrates with Meta's WhatsApp Business Platform.

When a business connects its WhatsApp Business Account, the business authorizes our application to access information necessary to provide the requested WhatsApp services.

This may include:

• WhatsApp Business Account ID
• Business phone number ID
• WhatsApp Business profile information
• Message templates
• Messages sent or received through the connected WhatsApp Business Account
• Message delivery and status events
• Webhook events
• Other information made available through authorized Meta APIs

We use this information only to provide the features authorized by the business.

We do not sell Meta Platform Data or WhatsApp message data.

3. How We Use Information

Information may be used to:

• Connect and manage WhatsApp Business Accounts
• Provide a Team Inbox for customer conversations
• Send and receive WhatsApp messages
• Manage WhatsApp message templates
• Display message delivery and read status
• Provide campaign and messaging functionality
• Maintain account security and tenant isolation
• Detect abuse, unauthorized activity, and technical problems
• Provide customer support
• Maintain audit and operational records
• Comply with legal and regulatory obligations

4. Business Customer Responsibility

Businesses using our platform are responsible for ensuring that they have the appropriate legal basis, permissions, and customer consent required to communicate with their customers.

Businesses must comply with:

• WhatsApp Business Messaging policies
• Meta Platform policies
• Applicable privacy and data-protection laws
• Applicable anti-spam and marketing regulations

Our services must not be used for unauthorized, abusive, deceptive, or unsolicited messaging.

5. Data Sharing

We do not sell personal information.

Information may be shared only when necessary with infrastructure or service providers that help us operate the platform, such as hosting, database, communication, monitoring, or security providers.

Information may also be disclosed when required by law or when necessary to protect users, our business, or the security of our services.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information.

These safeguards may include:

• Authenticated access
• Role-based access controls
• Tenant isolation
• Encrypted communications
• Secure credential storage
• Access-token protection
• Audit logging
• Restricted backend access to Meta credentials

Meta access tokens and other sensitive credentials are not intentionally exposed to end users through the browser.

7. Data Retention

We retain information only for as long as reasonably necessary to:

• Provide the requested services
• Maintain operational and security records
• Resolve disputes
• Meet contractual or legal obligations

Retention periods may vary depending on the type of information and the services used.

When information is no longer required, we may delete or anonymize it where appropriate.

8. Data Deletion Requests

Users and business customers may request deletion of personal information associated with their account, subject to applicable legal and operational requirements.

Businesses may also disconnect their WhatsApp Business Account from our platform.

Where applicable, disconnecting an account stops future authorized access to that connected WhatsApp Business Account.

Deletion requests can be submitted using the contact information provided below.

9. Third-Party Services

Our platform may interact with third-party services including Meta Platforms and WhatsApp.

Use of those services is also subject to their respective terms, privacy policies, and platform policies.

Hazo Creations is not responsible for the independent privacy practices of third-party platforms.

10. International Processing

Depending on the infrastructure used to provide our services, information may be processed or stored in locations outside the user's state or country.

Where applicable, we use reasonable measures to protect information during such processing.

11. Children's Privacy

Our business services are not intended for children under the age required by applicable law to independently use such services.

We do not knowingly design our SaaS platform for use by children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Product changes
• Legal requirements
• Platform requirements
• Security improvements
• Changes to our business practices

The latest version will be published on this page with an updated effective date.

13. Contact Us

For questions, privacy requests, or data-deletion requests, contact: